Connectivity Readiness Scorecard

LevelTech Consulting

Telecom & Connectivity Readiness Assessment

A practical assessment for business leaders who want to know whether their connectivity, voice, and network security still fit the business — and what it's costing them when the answer is we just renewed it.

Where you stand

Score resilience, architecture, security, experience, and commercial control.

What to fix first

Rank the gaps by risk retired per dollar, not by vendor roadmap.

Why it matters

The same contract now carries uptime, security posture, and customer experience.

Connectivity stopped being a utility. Most contracts haven't caught up.

SASE, SD-WAN, cloud voice, contact platforms, co-managed security, and satellite or wireless failover have all become accessible to organizations that were told, not long ago, that these were enterprise-only. This tool evaluates readiness across five dimensions, then shows what's available now that wasn't when your current agreement was signed.

10 questions · 4–6 minutes · No cost, no obligation

0 of 8 scored questions answeredScorecard unlocks at 8

Question 01 · Commercial control

When your connectivity or voice agreements come up for renewal, what typically happens?

Renewal is the only moment you hold real leverage.

They auto-renew. We usually find out afterward. We renew with the incumbent and ask for a discount. We get one or two competing quotes on price. We review the technology, not just the price, before renewing. We run a structured review against current market options and benchmarks.

Question 02 · Resilience

If the primary internet circuit at your main location failed right now, what happens?

Cloud applications, phones, and card processing usually ride the same path.

Work stops until the carrier restores service. People switch to phone hotspots and we improvise. We have a backup circuit, but someone has to fail it over manually. Automatic failover to a second circuit — same provider or same physical path. Automatic failover to a genuinely diverse path, tested regularly.

Question 03 · Network architecture

How do your locations and remote staff reach company applications and data?

The honest answer, not the diagram.

Not sure. It was set up years ago and nobody's revisited it. Everyone VPNs back to the office, including for cloud apps. Site-to-site VPN or MPLS between locations, VPN for remote users. We've moved to SD-WAN or direct cloud access at most sites. Traffic is routed and prioritized centrally, with policy applied per application.

Question 04 · Security at the edge

When someone works from home, a job site, or a hotel, how is their traffic protected?

Firewalls only protect what sits behind them.

It isn't. They're on whatever network they're using. Antivirus on the laptop, and that's about it. They VPN in, so traffic is inspected when the VPN is actually on. DNS filtering and endpoint protection follow the device everywhere. Security policy follows the user regardless of location or network.

Question 05 · Voice

What best describes your phone system today?

On-premise system, out of support or nearing it. On-premise system that works, but changes require a vendor visit. Hosted VoIP, essentially replacing desk phones one for one. Cloud voice with mobile apps, texting, and self-service administration. Cloud voice integrated with our CRM or ERP, with call data flowing into it.

Question 06 · Customer experience

When a customer calls in, what actually happens?

This is where revenue quietly leaks.

It rings until somebody picks up. After hours, it doesn't. An auto attendant routes them, and voicemail catches the rest. Calls route to a group, but we can't see wait times or abandons. We have queues and basic reporting on call volume and handling. Calls, email, and text arrive in one place with reporting across all of it.

Question 07 · Commercial control

Could you produce a current inventory of every circuit, phone line, and connectivity service you pay for?

Including the ones at closed locations.

No. We'd have to reconstruct it from invoices. Roughly, but I'd expect surprises. Yes for the main sites, less certain about the rest. Yes, we maintain a list with contract end dates. Yes, reviewed on a schedule against what we're actually billed.

Question 08 · Security operations

Who is watching for security events outside business hours?

Most intrusions begin on a weekend.

Nobody. We find out when something breaks. Alerts go to an inbox someone checks in the morning. Our IT provider monitors during their business hours. A 24/7 monitoring service alerts us, and we respond. 24/7 monitoring with authority to contain a threat without waiting on us.

Question 09 · Context

What's coming in the next 12 to 18 months?

Select all that apply. This shapes what we recommend first.

Opening, closing, or relocating a location More remote, hybrid, or field-based staff An acquisition or merger An ERP, CRM, or major cloud migration Adopting AI tools across the business A compliance, insurance, or customer security requirement Improving how we handle customer contact Reducing technology spend

Question 10 · Optional

Anything about your current setup that frustrates you?

Optional. Contact details are optional too — the scorecard generates either way.

First name

Last name

Work email

Company

Please answer questions 1 through 8 to generate your scorecard.

Overall connectivity posture

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Readiness by dimension

Where to start

The risk of waiting

Suggested 30-day action plan

Questions leadership should ask

Want a second set of eyes on this?

LevelTech reviews connectivity, voice, and security agreements at no cost to you. We're compensated by the providers, which means we're free to tell you when what you have is working fine.

Schedule a 30-minute review

This scorecard is a preliminary planning tool. It is not a legal, compliance, cybersecurity, or network architecture opinion, and it does not replace a technical assessment of your environment.